Got questions? See if I’ve already answered it below. If not, contact me and I’ll answer it.
Just Checking It Out?
How do I get access?
When your payment goes through, you will be sent your login details. Log into the course and you will have full access to all of the modules and downloadable PDFs.
What payments do you accept?
We accept MasterCard, Visa, Diners Club, JCB, and Discover credit cards as well as Paypal.
Animal Article Collection Questions
I already purchased some of your Animal Articles. Can I get a discount?
Since the Animal Articles Collection is offered at such a deep discount already, I am not offering refunds or credits for past purchases.
Word Problems by Problem Type Course Questions
I’ve already purchased the Addition & Subtraction Word Problems Resource. How does this course help me?
This course will go in depth about each of the problem types and show you how to solve each problem type and give you ideas and examples on how to teach word problems with your students.
While the focus of the course is not on addition and subtraction strategies, a variety of numbers are used in the word problems and you will see many examples of single-digit and multi-digit strategies you can also use with your students.
This course is a large piece of the foundational knowledge and how-to of the PDF resource.
If you’ve already purchased a course or collection
Can I share my login information with other teachers?
I would love for you to share ABOUT the course with your colleagues. Login for the course is for one teacher.
Can I download the videos?
You cannot download the videos. You have access to the course at anytime and just need to log into the site and watch the videos as many times as you want.
How do I change my password?
There are a couple of different ways to change your password.
- On the login page, you will see “Lost Password”. Click on the link and enter your email address. Follow the instructions in the email you receive.
- If you are already logged in, you can change your password on the My Accounts page.
How do I change my email?
If you need to change your email address, please contact me. Let me know your old email address and the new one. I’ll make sure you are all set up.
Who do I contact if I have a technical issue?
If you are having a tech issue with the website reach out to me on the contact form. I’ll be happy to help you.
I received an email asking for my password or other personal information.
We will never request your password or other personal information through email unless you have reached out to support with a login problem. So it is likely a phishing scam.
How do I remove my email address from your newsletter?
You can remove your email address from a particular list by clicking “Unsubscribe” at the bottom of the email you receive.
Do you offer refunds?
It’s my highest priority that you’re 100% satisfied with your purchase. Please see our refund policy.